We are an online business and a SOMETIMES a more than one crew. So catching us on the phone is difficult, to say the least, as we are not regularly in the office but are on the road OR in the shop building stiks.
Therefore we ask that you use email (preferred) to contact us as we are ALWAYS monitoring it. You may also fax information to the number below. Either way we will contact you as quickly as we can.
We have had situations were customers have attempted to contact us via email yet they have their computer or email security setup in a way that our replies are rejected.
WE ALWAYS REPLY! So, if you do not hear from us in a reasonable amount of time please email us again and include your phone number with a good time to call you.
Click on appropriate button on the CONTACT Menu on the left. (Best Way)
(940) 202-0770 - (If no answer you MUST leave a message for a return call!)
All orders are "processed" by Paypal.
You DO NOT have to have a Paypal account to pay for your purchases.
Paypal processes Mastercard, Visa, Discover, American Express and eChecks.
eChecks usually delay shipment but depends on the day the order is placed and clearance time.
We try to ship within 1-2 work days (Mon thru Fri) (excluding weekends, holidays and vacations) from date of receipt of payment.
We ship USPS only... Priority Mail for stik/staf orders and First Class for parts & accessory orders.
Please be sure your shipping address is USPS deliverable.
Priority Mail delivery time for Stik/Staf Orders is 2-3 work days from date of shipment within in the continental United States.
First Class delivery time for Parts & Accessory items, within the contential United States, can take up to 7 work days from date of shipment.
International Stik/Staf orders are shipped via USPS Priorty Mail International and take an average of 6-10 days for delivery from the date of shipment.
You will receive a confirmation email with tracking number from USPS on Stik/Staf shipments once the order is processed.
While none of these delivery methods are guaranteed delivery times by the USPS we have found over the last 14+ years it's a pretty solid statement.