We treat our Products as if it were our own kin.
But you know... Cousin Rufus is not quite right. So just like Cousin Rufus...
one'll get out ever oncen' a while that ain't quite right.
So... if this has happened to you... this here's what ya do.
If Your BubbaStik or BubbaStaf WAS NOT Bought From StepinStik.com or BubbaStik.com
If Your StepinStik, BubbaStik, Staf or Accessory WAS Bought From StepinStik.com or BubbaStik.com
If your BubbaStik or BubbaStaf was bought anywhere else in this great country except for Stepinstik.com or BubbaStik.com you will need to complete the Factory Form.
StepinStik.com stands behind the quality of every product we build and sell.
Understandably, since all Stiks, Stafs and Accessories on StepinStik.com are custom built to your specifications, no customized and/or personalized products
can be accepted for return unless there is a mistake of the customized build on OUR part... NO OTHER REASON!
Please review our return policy below, then fill out the StepinStik.com Form ONLY if your stik or staf has a a mistake of customization.
This is our return policy:
The Stik or Staf in question MUST have a mistake of the custom build by us.
You must contact StepinStik.com via eMail as quickly as possible to obtain a return shipping address and authorization number.
You must return your stik or staf within 15 days of the ship date. The date can be found on the USPS slip attached to the shipping tube.
The returned product must be in a non-damaged condition in the original packaging.
The customer is responsible for the return shipping costs to StepinStik.com. We recommend USPS Priority Mail for the best rates and fastest service.
The Stik or Staf will be repaired or replaced at the sole discretion of StepinStik.com
StepinStik.com will be responsible for the shipping costs back to the Customer after the replacement or repair.
Under NO circumstances will an item be repaired or replaced WITHOUT a careful inspection by StepinStik.com.
NO refunds, only repair or replacement at the sole discretion of StepinStik.com.
NO cross-ships.
Any returns without an authorization number will be refused.
