Custom Built Walking Sticks! - StepinStik.com
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BubbaStiks


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Questions & Answers


Questions?... Well hopefully you'll find some Answers here!
If not, then email BubbaSam and he'll do his best to answer them.
Correct Stik Length Stik Differences Janka Hardness Delivery Times
Packaging & Shipping Payment Methods International Shipping Built in the U.S.A
Want a Special Build Who is BubbaSam My Favorite Stiks BubbaStiks for Less
What Tip Is Best Reseller Info Support Information  

  • Q: How do I know what overall length my Stik should be? What is the RIGHT size?
    A:
    First of all... overall length is a personal preference...  Based upon the industry standard the information below is ONLY A GUIDE! Many customers like different lengths so PLEASE be sure to order YOUR PREFERED LENGTH. We CANNOT be responsible for inaccuracies in ordered lengths! Remember, if in doubt, order your stik an extra inch or two longer from your measurement UNLESS you are ordering a ferrule in which case you can not adjust unless you cut the ferrule off.
    1. Stand on a level surface with your shoes on and stand straight up, letting your arms hang free.
    2. Have someone measure from the floor to your the bend in your wrist of the hand you will use your stik with, then add one inch.
    3. That's the recommended overall length based upon the industry standard for your stik.
    4. Some folks do prefer their arm bent and some not when applying weight/pressure on the stik. You will want to consider all factors when taking your measurement.
      Your comfort is the most important issue here.

    NOTES:
    1. If you are considering adding a ferrule WITH a rubber tip... the rubber tip will increase the overall length by approx 1/2 inch when used.
    2. If you are unsure about your measurement and are NOT installing a metal ferrule, add an extra inch or two. This way it can be modified... better to long than short. If the stik is to short the shaft will have to be replaced.

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    Proper Measurement for Walking Stik
    Click To Enlarge/Reduce


  • Q: What's the difference between StepinStiks & BubbaStiks?
    A:

    STIK & STAF COMPARISON CHART
    Product Top Shaft Hardness Bottom Max Length Starts @
    StepinStik Exotic Hame
    Brass / Chrome
    Copper / Black Chrome
    25+ Natural
    Exotic Woods
    UnBranded
    Up to
    3,510 lbf
    More Info
    Rubber
    or
    Ferrule
    40 inches Starts at
    $70.00
    (Free USA Pkg/Shp)
    StepinStaf Exotic Hame
    Brass / Chrome
    Copper / Black Chrome
    8+ Natural
    Exotic Woods
    UnBranded
    Up to
    3,510 lbf
    More Info
    Rubber
    or
    Ferrule
    51 inches Starts at
    $90.00
    (Free USA Pkg/Shp)
    StepinStik XL Hame
    Brass / Chrome
    Copper / Black Chrome
    Hospital Grade Ash
    4 Lacquered Colors
    UnBranded
    1,320 lbf
    More Info
    Rubber
    or
    Ferrule
    42 inches $68.00
    (Free USA Pkg/Shp)
    StepinStik STD Hame
    Brass / Chrome
    Copper / Black Chrome
    Hospital Grade Ash
    5 Lacquered Colors
    UnBranded
    1,320 lbf
    More Info
    Rubber
    or
    Ferrule
    37 inches $64.00
    (Free USA Pkg/Shp)
    Diamondback
    LTD
    Hame
    Brass / Chrome
    Copper / Black Chrome
    Poplar
    Diamondback Skin
    UnBranded
    540 lbf
    More Info
    Rubber
    or
    Ferrule
    39 inches $198.00
    (Free USA Pkg/Shp)
    BubbaStik Hame
    Brass / Chrome
    Copper / Black Chrome
    Poplar
    6 Stained Colors
    Branded
    540 lbf
    More Info
    Rubber
    or
    Ferrule
    39 inches $62.00
    (Free USA Pkg/Shp)
    BubbaStaf Hame
    Brass / Chrome
    Copper / Black Chrome
    Poplar
    4 Stained Colors
    Branded
    540 lbf
    More Info
    Rubber
    or
    Ferrule
    51 inches $82.00
    (Free USA Pkg/Shp)
    Price Includes FREE Packaging & USA Priority Mail Shipping.

    Notes:   All custom built stiks can be cut to length at no charge during the build process.
      If you don't see what you need or want, please send BubbaSam an email... it well may be available.
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  • Q: What is the Janka Hardness Test?
    A:
    The Janka Hardness Test measures the force required to embed an 11.28 mm (.444 in) steel ball into wood to half the ball's diameter. The lumber size ranges from 1" to 2" inches thick. The common use of Janka hardness ratings is to determine the density/hardness of the particular species. It was initial developed for testing whether a species is suitable for use as flooring. Remember, the higher the value the more dense/hard that species is. For more information on this topic please see the article on Wikipedia.org HERE!
    Janka Hardness Test
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  • Q: How long does it take to get my Order?
    A:
    StepinStik.com ships ALL orders via USPS placed from same day to 2 weekdays after order is received (excluding weekends, holidays and vacations).

    Estimated delivery times are as follows:
    • All Stik orders being delivered within the United States are typically delivered within 2-3 work days from the date of shipment. This service also includes web notification for tracking.

    • All replacement parts and/or accessories not ordered with a stik will be shipped USPS First Class. These small packages are typically delivered upwards of 7 days from the date of shipment within the United States.

    • International Stik orders are shipped via USPS Priority Mail International and take an average of 6-10 days for delivery from the date of shipment. This service also includes web notification for tracking.

    While these delivery methods are not guaranteed delivery times by StepinStik.com OR the USPS, we have found over the last 14+ years it's a pretty solid statement. However periods during the holiday seasons or some force majeure issues can affect these delivery times.

    REMEMBER: StepinStik.com selling prices ALWAYS (with the exception of items offered in our SALE ITEMS section) includes ALL packaging, shipping and handling costs within the United States... NEVER any hidden fees or charges at the checkout.
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  • Q: How much more is Packaging and Shipping?
    A:
    We pride ourselves on honesty, top notch products and services. We do not sneak in charges at the last minute. All packaging and shipping charges are calculated on actual cost.

    ALL custom built Stik orders with additional Parts and Accessories shipped with stik orders include all packaging and shipping within the United States. All separately ordered Parts and Accessories have an add-on for packaging and shipping shown on the page where it is being ordered. Items in our SPECIALS pages do not include packaging and shipping but is based upon your supplied zip code so as not to gouge you. There is NEVER any surprise charges at checkout, EVER!

    For International orders there will be additional shipping charges ONLY based upon the country and zip code. Those additional charges are calculated and a money request will be sent for that amount.
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  • Q: Do you accept Credit Cards?
    A:
    YES! All of our orders are processed via Paypal's® secure website's cart process. You do NOT have to have a Paypal® account to complete your transaction. You can choose to use any major credit or debit card when prompted OR an eCheck. Keep in mind that an eCheck must clear before we build and ship an order so there will be a delay if you use this option.
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  • Q: Will you ship out of the U.S.A.?
    A:
    ABSOLUTELY! We can, have and will ship out of the U.S.A. As a matter of fact we have shipped to Alaska, Hawaii, Australia, Canada, U.K., Denmark, Malaysia, Korea, Belgium, India, Puerto Rico, just to name a few. However, there are additional charges for international shipments. Just contact BubbaSam via email, let him know what product you are interested in and he will reply with the estimated additional shipping costs. If the additional cost is acceptable then just place your order and he will send a money request for the additional shipping fees.
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  • Q: Are all the Stiks REALLY crafted and built in America?
    A:
    ABSOLUTELY! All of our stik components and accessories, if not manufactured by ourselves, are purchased from vendors from all over the world and completely assembled to your specifications in our shop by BubbaSam, and the sometimes crew.


  • Q: What if I want something REALLY special?
    A:
    We have built some very special stiks over time upon special request. If you have an interest in something special, just send BubbaSam an email and he'll let you know if it's possible and the costs.
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  • Q: Who is BubbaSam REALLY?
    A:
    BubbaSam built, owns and operates both StepinStik.com and BubbaStik.com which started in 2003. He still continues to build and ship custom stiks and accessories as he has for the past 15 years. He is now retired from a 'Day Job' but in the past 30 years, has owned a Microsoft Certified computer business & training center, worked as a web programmer, a graphic designer, a purchaser for a large energy company over 4 states, the COO for a string of Oncology facilities and Medical Management Group and co-owner of a string mobile and brick and mortar x-ray clinics. He still maintains many multi-state company websites for both modifications and their registrar/hosting accounts and finally, a web consulting business. I guess as they say... "No Rest For The Wicked" applies here!
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  • Q: Which Stiks are BubbaSam's favorite?
    A:
    I must say that's a tough one as they're ALL very nice. However, I believe my favorites are the StepinStik Exotics. This is not because the are the most expensive but because they are TRULY natural woods with such beautiful grains and come from around the world. I very much like the Black Chrome tops (a StepinStik.com exclusive) with a War Eagle medallion and a 1/2" custom leather wrist strap with matching black chrome hardware. There's just so many things to pick from and build.
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  • Q: I have seen BubbaStiks for less at different places. Why?
    A:
    The BubbaStik factory only ships bulk distribution, meaning a minimum of 12-24 stiks per order, no customization of any type, no accessories offered or inspection of individual components. StepinStik.com takes great pride in building a stik by individually inspecting, hand picking and custom building to YOUR specifications and finally packages your Stik using the highest quality packaging materials to prevent any possible damage during shipment to your requested destination.

    Examples of some of the differences between the factory's bulk manufactured BubbaStiks and the ones offered on the website are items such as standard plasticized rubber tips instead of real rubber with steel inserts to prevent puncturing. Another item are the tops. The factory tops weigh 8.5 oz. and are only offered in brass where the ones offered on the website are offered in 4 choices of metal platings (a StepinStik.com exclusive) and weight in 30% heavier. This means the website tops have thicker walls which prevent them from breaking or splitting. The only part of the original BubbaStiks sold on the website are the poplar shafts (Janka hardness of 540)... and they are double stained and double poly'd for a higher gloss and more colorful finish.

    So... when you build EITHER a StepinStik or BubbaStik on the website you get higher quality parts.

    REMEMBER... StepinStik.com stik prices ALWAYS includes all packaging, handling and shipping costs within the United States except for items in our "Sale Items" section. There are NEVER any HIDDEN CHARGES at the checkout... EVER!

    PS: If you're looking to save, check out the SALE ITEMS section!
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  • Q: Which bottom tip is the best for you?
    A:
    It all depends on what you bought your Stik for. The best all around tips are the HD Round or Flat Bottom rubber tips(both known as Neva-Slip) with a steel reinforcement. They are made of a harder compound rubber than standard rubber tips and have excellent traction.... thus wears a bit longer.

    If you use your Stik for outside or spend a lot of time outside during the winter... then you may want to consider a ferrule tip. You have your choice of permanently installed stainless steel (polished and/or plated in different metals to match your top (ie: brass, copper or black chrome or highly polished like chrome). Or... you can choose the removable tip with the pivoting stainless steel spike. They way when Spring comes you can replace it with your HD rubber tip.

    If you decide on the permanent ferrule and want to also use if inside or on sidewalks, etc. then it is highly recommended that you add a HD ferrule rubber tip with steel reinforcement. This tip is for mild weight bearing. However, you should at least purchase the floor protection tip to protect not only the tip but your floors when the stik is kept inside. This tip is for "none to very little" weight bearing and is primarily used to protect your floors when storing your stik inside.
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