We are an online business and SOMETIMES a more than one crew. So catching us on the phone is difficult, to say the least, as we are not regularly in the office but are either on the road OR in the shop building.
Therefore we ask that you use email (preferred) to contact us as we are ALWAYS monitoring it. We will contact you as quickly as we can.
PLEASE READ
We have had situations were customers have attempted to contact us via email yet they have their computer or email security setup in a way that our replies are rejected.
WE ALWAYS REPLY! So, if you do not hear from us in a reasonable amount of time please email us again and include your phone number with a good time to call you.
eMail:
This is the best way to contact us. Please click on the appropriate selection on the CONTACT MENU on the left or Click Here.
Phone/Text:
NOTE:
Our Phone system configuration will ask for your name then start to ring.
If no one is able to take your call at that time it will ring many times, then present an announcement and allow you to leave a message.
Call or Text (940) 202-0770 We will answer or reply as soon as possible... usually available 7am - 3pm, Monday thru Friday, EST
IF NO ANSWER... You MUST leave a message for a return call!
Payments:
We accept Paypal, Venmo, all Major Credit/Debit cards including Mastercard, Visa, Discover, American Express as well as eChecks.
However, eChecks usually delays shipments 1-3 days due to clearance processing.
Paypal "processes" our payments BUT YOU DO NOT have to have a Paypal account to complete your purchase transactions.
If you call to place your order and have your payment processed manually there will be an additional fee of $10.00 applied due to insurance and increased shipping charges.
As an alternative we will be happy to take your order over the phone then send you an invoice via email, thus avoiding the $10.00 fee.
Shipping Info:
We try to ship within 1-2 work days from the date of receipt of payment, Mon thru Fri (Fri till noon) excluding weekends, holidays, vacations and/or forces of nature.
We ship USPS Ground Advantage (least expensive) for all of our orders. Faster options are available upon request but contact us right after your order is placed.
PLEASE BE SURE your shipping address is up to date and correct with a deliverable address when completing your payment as that address is where your order will be shipped to.
IF your order is returned or delayed do to an incorrect address you will be notified and an invoice will be sent for the additional shipping charges as required by the shipper.
Ground Advantage (First Class) delivery time for All Orders in the United States are typically delivered within 5-7 Days (per USPS) from date of shipment depending on your location.
Priority delivery times for All Orders in the United States are typically delivered within 3-5 Days (per USPS) from date of shipment depending on your location.
International orders are shipped Best Way and take 7-10 days (per USPS) for delivery to Customs in your country from the date of our shipment.
If you do not receive a confirmation email with the tracking number from ShipStation and/or Paypal on shipments once the order has been processed by them, please send a message via our contact page as we can provide the tracking link.
NOTE: NONE of these delivery times are Guaranteed by USPS.
